Luware Recording is available in two different operational models: Multi-Tenant and Private Tenant. Both models offer a range of benefits to suit our customer’s needs. The Multi-Tenant model is ideal for customers looking for a hassle-free recording solution that does not require any infrastructure deployment. The Private-Tenant model is ideal for customers who require a dedicated recording solution that offers more flexibility and customization options.

Multi-Tenant

In a Multi-Tenant deployment, a shared instance of software is deployed on virtual infrastructure serving multiple customers at the same time. In this operational model, multiple customers share a single database and data is logically segregated from other customers.

💡Multi-Tenant is currently available in Switzerland and Germany.

Benefits:

• Economies of Scale - On a Multi-Tenant instance, our customers enjoy the full benefits of the economies of scale which means reduced costs for all customers due to shared resources. Platform operations costs are included in the simple monthly per-user subscription price with no additional base costs or any additional operational fees. Simple and straight forward.
• Fast and Easy Setup - A Multi-Tenant instance of Luware Recording can be set up within a very short time period and thanks to a standardized set of configurations customers can go live shortly after the instance has been activated.

Private Tenant

In a Private Tenant deployment, a single instance of software is deployed on dedicated infrastructure only serving a single customer. In this operational model, each customer has their own independent database and therefore data is segregated from other customers.

Benefits:

• Customization - A Luware Recording Private-Tenant offers the flexibility needed by larger and more complex organizations to meet advanced compliance requirements and customer specific platform configurations.
• Integrations - In a Luware Recording Private-Tenant customers receive full access to the Luware Recording API to build bespoke solutions like CRM or Recording Inventory integrations etc.
• Regional Availability -The customer decides in which Azure region their Private-Tenant will be deployed. This offers absolute flexibility in terms of data sovereignty and hosting location.
• Absolute Data Segregation - Luware Recording Private-Tenant is deployed on a fully independent set of infrastructure and customer data is separated from any other customers.

Comparison of the Models

A quick and easy overview of the key differentiators between a Multi-Tenant and Private-Tenant instance.

Luware Recording is available in four different packages depending on your needs and requirements:

Capture Essential - This package covers the basic recording needs for Microsoft Teams voice calls. It is a light-weight, cost-effective package including the essential features like search and playback, standardized RBAC roles and Retention Policies.

Capture Pro - This package is tailored for customers using the solution for convenience/quality management recording for Microsoft Teams. It includes all the standard features in such an environment where powerful search and retrieval, online playback, user provisioning via Azure Entra ID and configurable retention policies are all requirements.

Capture Advanced - This package is aimed towards customers using Luware Recording for compliance purposes for Microsoft Teams. It includes all the features of the Capture Basic package, plus Advanced features, such as Call Import/Export, Access Approval Workflows and Legal Hold, which are requirements within a regulated environment.

Capture Enterprise - This package is tailored for Private-Tenant customers who need recording of additional platforms to Microsoft Teams and have advanced integration requirements, the Capture Enterprise package provides all the features of the Capture Advanced package plus the added flexibility of customer specific platform integrations.

Solution Packages Feature Matrix

INC REC Recording Licensing

	Essential	Pro	Advanced	Enterprise
Operational Model	Multi-Tenant	Multi-Tenant   Private-Tenant	Multi-Tenant   Private-Tenant	Private-Tenant
Communication Platforms
Microsoft Teams	✅	✅	✅	✅
Cisco	❌	❌	❌	Optional(1)
Symphony	❌	❌	❌	Optional (1)
Turret Providers	❌	❌	❌	Optional(1)
Mobile Providers	❌	❌	❌	Optional(1)
Modalities
Voice	✅	✅	✅	✅
Chat	❌	Optional	Optional	Optional
Screen share	❌	Optional	Optional	Optional
Video	❌	Optional	Optional	Optional
Features
Search Profiling / Transcription	Optional	Optional	Optional	Optional
Search and Playback	✅	✅	✅	✅
Pause/resume	❌	✅	✅	✅
Audit Logging	✅	✅	✅	✅
Conversation Import/Export	❌	❌	✅	✅
Conversation Download/Sharing	❌	❌	✅	✅
Approval workflows	❌	❌	✅	✅
Case Management	❌	❌	✅	✅
Form-based Evaluation	❌	❌	✅	✅
Manual Labelling	❌	✅	✅	✅
Automatic Labelling	❌	❌	✅	✅
Dashboards and Reports	❌	✅	✅	✅
Legal Hold	❌	❌	✅	✅
Role-based Access Control	✅(3)	✅	✅	✅
Azure Entra ID Sync	✅	✅	✅	✅
Voice Quality Check	❌	❌	✅	✅
Integration APIs	❌	✅(2)	✅(2)	✅(2)
Retention Policies	✅(4)	✅	✅	✅
Multiple Repositories (Azure)	❌	✅	✅	✅
WORM/Compliance Stores	❌	❌	✅(1)	✅(1)
Encryption	✅	✅	✅	✅
Customizable PSTN Announcements	❌	❌	✅	✅
Multi-Lingual Standard PSTN Announcements	❌	✅	✅	✅

⁽¹⁾ Feasibility of the integration of other recording platforms in addition to Microsoft Teams is assessed on a case-by-case basis by Luware.

⁽²⁾ Only available in Private-Tenant.

⁽³⁾ Only pre-configured roles..

⁽⁴⁾ Only a Single retention policy.