Luware Recording offers two operational models: 

• Multi-tenant: Ideal for customers looking for a hassle-free recording solution that does not require any infrastructure deployment.
• Private tenant: For customers who require a dedicated recording solution that offers enhanced flexibility and customization options.

Multi-Tenant

In a multi-tenant deployment, a shared instance of software is deployed on virtual infrastructure serving multiple customers at the same time. In this operational model, multiple customers share a single database, and data is logically segregated from other customers.

💡Multi-Tenant is currently available in Switzerland and Germany.

Benefits:

• Economies of Scale: Customers enjoy the full benefits of economies of scale as costly resources are shared with other customers. Luware’s dedicated cloud operations team conducts proactive capacity management to ensure optimal resource availability at all times. All operational costs are seamlessly integrated into our straightforward per-user, per-month subscription pricing.
• Fast and Easy Setup - Luware Recording Multi-tenant environments are already provisioned and ready to use. Luware’s Customer Success team will onboard your new environment within 30 days of purchase using our standard configuration options.

Private Tenant

In a Private-Tenant deployment, a single instance of software is deployed on dedicated virtual infrastructure only serving a single customer. In this operational model each customer has their own independent database and therefore data is segregated from other customers.

Benefits:

• Absolute data segregation: Each customers environment is deployed on infrastructure dedicated to their business. 
• Choose your deployment location: Luware Recording is hosted on Azure, and customers who opt for a private tenant environment have the flexibility to select the Azure region that aligns best with their data governance requirements.
• Meet challenging requirements: Private-Tenant environments allow Luware to meet customer specific business and technical requirements, such as additional security measures, penetration testing or complex recording challenges. 
• Tailored solution packages: Private-Tenant environments utilize our enterprise licensing package, whereby, Luware will collect customer specific requirements enabling cost efficiencies at scale.

Comparison of the Models

Below is a comparison highlighting the key differences between Multi-Tenant and Private-Tenant environments.

Ideal for businesses using Microsoft Teams and Luware Nimbus for quality or compliance capture and archive. Includes:

• Compliance grade capture and archive.
• Advanced search and replay.
• Supervisors and admins included.
• Role Based Access Control using Azure Entra ID.

Enhance Microsoft Teams capture options with selective recording, enabling businesses to meet more complex challenges. Includes everything in Essential and:

• Selective recording modes and rules.
• Custom role configuration.
• Custom announcements.
• Custom upload policies with group-based retention.

Built for compliance, adding several features supporting data privacy and compliance use cases, plus we include transcription. Includes everything in Professional and:

• Speech Analytics Standard Addon included.
• Compliance features such as legal hold, approval workflows and GDPR deletes.
• Download and export recordings.
• Import legacy recordings.

Go beyond compliance and enhance business processes with multi-language speech analytics, third party system integrations and multi-platform capture. Includes everything in Compliance Plus and:

• Speech Analytics Premium Addon included.
• API Addon included.
• Multi-platform capture and archive.
• Export Speech Analytics outputs.

Solution Packages Feature Matrix

Legacy Solution Packages

Legacy Solution Packages

INC REC Recording Licensing

Legacy Solution Packages 

This article pertains to legacy license packages that are no longer available for purchase. While existing licenses may continue to function as expected, no new purchases or modifications can be made.

These packages retired on 28th February 2025. 

For alternative licensing support, please refer to our updated solution packages here or contact solutions@luware.com. 

 

	Essential	Pro	Advanced	Enterprise
Operational Model	Multi-Tenant	Multi-Tenant   Private-Tenant	Multi-Tenant   Private-Tenant	Private-Tenant
Communication Platforms
Microsoft Teams	✅	✅	✅	✅
Cisco	❌	❌	❌	Optional(1)
Symphony	❌	❌	❌	Optional (1)
Turret Providers	❌	❌	❌	Optional(1)
Mobile Providers	❌	❌	❌	Optional(1)
Modalities
Voice	✅	✅	✅	✅
Chat	❌	Optional	Optional	Optional
Screen share	❌	Optional	Optional	Optional
Video	❌	Optional	Optional	Optional
Features
Search Profiling / Transcription	Optional	Optional	Optional	Optional
Search and Playback	✅	✅	✅	✅
Pause/resume	❌	✅	✅	✅
Audit Logging	✅	✅	✅	✅
Conversation Import/Export	❌	❌	✅	✅
Conversation Download/Sharing	❌	❌	✅	✅
Approval workflows	❌	❌	✅	✅
Case Management	❌	❌	✅	✅
Form-based Evaluation	❌	❌	✅	✅
Manual Labelling	❌	✅	✅	✅
Automatic Labelling	❌	❌	✅	✅
Dashboards and Reports	❌	✅	✅	✅
Legal Hold	❌	❌	✅	✅
Role-based Access Control	✅(3)	✅	✅	✅
Azure Entra ID Sync	✅	✅	✅	✅
Voice Quality Check	❌	❌	✅	✅
Integration APIs	❌	✅(2)	✅(2)	✅(2)
Retention Policies	✅(4)	✅	✅	✅
Multiple Repositories (Azure)	❌	✅	✅	✅
WORM/Compliance Stores	❌	❌	✅(1)	✅(1)
Encryption	✅	✅	✅	✅
Customizable PSTN Announcements	❌	❌	✅	✅
Multi-Lingual Standard PSTN Announcements	❌	✅	✅	✅

⁽¹⁾ Feasibility of the integration of other recording platforms in addition to Microsoft Teams is assessed on a case-by-case basis by Luware.

⁽²⁾ Only available in Private-Tenant.

⁽³⁾ Only pre-configured roles..

⁽⁴⁾ Only a Single retention policy.