INC Preview Feature This feature is in PREVIEW and may not yet be available to all customers. Functio This feature...
July 22nd, 2026 52 views 0 likes
This page describes how the NimbusOne main user Interface is structured. You will get a general overview over all functionality....
July 23rd, 2026 19 views 0 likes
The Contact Page gives you a dedicated place to organize the contacts you work with the most, see who is...
July 23rd, 2026 13 views 0 likes
Conversation Context puts the information an agent needs right next to the conversation in NimbusOne. The context consists of multiple...
July 23rd, 2026 9 views 0 likes
This page describes how you handle a live conversation in NimbusOne — accepting it, using the call controls, and working...
July 23rd, 2026 10 views 0 likes
The History tab lets you review your past conversations, finish any outstanding after-call work, and open the details of a...
July 23rd, 2026 6 views 0 likes
NimbusOne lets you transfer a conversation to another destination. This page describes the transfer types and the swap and merge...
July 23rd, 2026 11 views 0 likes
NimbusOne can be registered as a third-party voice channel provider inside Microsoft Dynamics 365, using the Dynamics 365 Channel Integration...
September 10th, 2026 1 views 0 likes
Due to how Nimbus Unify connects with the Microsoft Ecosystem, certain Workflow Activities may slightly differ in their behavior towards...
July 24th, 2026 8 views 0 likes