Take a look at what’s coming next—new features and improvements are on the way. Note that we will release these features gradually across all clusters, starting at the expected date scope below. Once features are released, you can find a detailed descriptions and specific rollout dates for your Nimbus cluster in the Latest Release Notes or – in case of past dates – the Release Note History.
Expected in January
Attendant: Transfers and Consultation Calls for Outbound Sessions
Transfers and Consultation Calls are now possible for Outbound Call Sessions. This allows Nimbus users to engage with the customer first, then redirect them directly to an internal expert for further consultation. For the customer, this means minimized wait times with no further service calls required in order to get connected to the right expert.
🆕What will be added to Nimbus?
- Safe/blind transfers to any destination -- the same as for Inbound.
- Consultation Calls to all destinations except services. This feature will come at a later date.
- Support all scenarios for both both scheduled and manually engaged Outbound Calls / Call on Behalf of a service.
- Updated reporting to reflect these new actions.
Expected in February
Caller Anonymization
☝Please note: This feature will be activated only on customer request. Once activated and configured, anonymized entries cannot be restored.
Caller Anonymization helps organizations to reduce exposure of personally identifiable information, supporting stricter privacy and compliance requirements. It limits what frontline users see, without blocking the workflow needed to help the caller. This lowers data‑handling risk while keeping service quality high.
🆕What will be added to Nimbus?
- A new configuration page: "Caller Anonymization” to centrally manage how incoming PSTN numbers are identified (e.g. by region) with the use of regular expressions.
- New settings tab (per service): “Data Privacy” to enable the feature.
- During the call, details will be shown normally. Historical entries (after a call) will show “Anonymized on request” placeholders.
- Initial release: Only A/V inbound and outbound. No support for Transcription.
Consultation Call to Service: Customer swap during Queue/IVR
We have made improvements to the “Consultation Call to Service” feature. Agents can now stay with customers during internal service calls while waiting for the service target to reply. This improves direct interaction and keeps the customer engaged during longer wait times.
🆕What will be added to Nimbus?
- Possibility for the agent to use swap controls already after initiating the Consultation Call to Service and before the consultation target has answered the call.
- Further improvements to the initial release limitations.