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    • Transcription

      The Transcription feature enables live aptioning and after-call voice transcription. It uses Speech-to-Text ( STT ) technology for converting spoken...

      March 8th, 2024 4719 views 0 likes

    • Summarization

      ✅ PRECONDITIONS Companion - Summarization is an optional feature as part of Transcription:  The Transcription feature must be enabled on...

      September 23rd, 2025 1106 views 0 likes

    • Customer Opt-out of Transcription

      The Opt-out of Transcription feature allows callers to withhold consent before the conversation is transcribed. When consent is not granted,...

      May 29th, 2026 12 views 0 likes

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