Address books extend the Nimbus search beyond what is within your internal O365 user directory. Additionally, by using the Nimbus...
November 28th, 2023 2593 views 0 likes
Nimbus requires a distribution policy to define escalation over time for ringing calls. A distribution policy can consist of multiple distribution levels. Each...
November 30th, 2023 2795 views 0 likes
Not Available Reasons (or N/A Reasons, NAR) are reasons that a user must specify after becoming idle, either through inactivity or...
December 3rd, 2023 1883 views 0 likes
Nimbus uses Organization Units (OU) to structure and manage all its configurable data entities. Everything in Nimbus follows this concept,...
December 4th, 2023 2174 views 0 likes
Nimbus comes with a set of Workflow templates which are can be applied in a service's respective Modalities Service Settings...
December 6th, 2023 2269 views 0 likes
Contact Center Please note that responsibility-based distribution is a Contact Center feature. CONCEPTS ON THIS PAGE To understand this concept behind Nimbus...
December 6th, 2023 1953 views 0 likes
💡 Compared to the regular Personal Dashboards the Non-Personal Dashboard variant can be managed configured by administrators via the Organization Unit assignment. BEFORE YOU...
December 18th, 2023 2086 views 0 likes
Email In order to use the Email modality you need to set up an Microsoft Exchange Mailbox with unique UPN...
March 6th, 2024 1068 views 0 likes
Precondition: Custom Roles can only be created, edited, and assigned in Nimbus Administration UI. The role is then applied in...
January 9th, 2025 251 views 0 likes