Good to know Service settings are available Nimbus service / team owners. You can access them via Nimbus Portal: Settings...
December 7th, 2023 3439 views 0 likes
Contains general service settings such as the Service name, PSTN number, Opening Hours, and Reporting settings. The "General" tab provides...
December 2nd, 2023 1607 views 0 likes
This tab controls Task Distribution settings per modality (e.g. Audio/Video, IM), such as your configured Workflows for Call Handling, Chat...
December 3rd, 2023 1346 views 0 likes
Contains settings related to Task Queue and Distribution , affecting factors like User States , Task Priority, and additional blocking...
November 30th, 2023 2957 views 0 likes
In Extensions Service Settings, you can manage extension Nimbus Features such as Codes and Conversation Context displayed on the My Sessions overview. Enabled features are immediately available to...
December 1st, 2023 1606 views 0 likes
🔍Note: This page covers Agent settings of “Skill-based” services. Users in a “MS Teams-based ” service are configured via “...
November 28th, 2023 1305 views 0 likes
🔍Note: This page covers User settings of “MS Teams-based” services. Users in a “Skill-based” service are configured via " Agents...
December 5th, 2023 962 views 0 likes
💡 Interact allows customers to directly communicate with your service agents via website either via Audio/Video or Instant Messaging (chat),...
December 3rd, 2023 1157 views 0 likes
INC Beta Feature This feature is in BETA status. Functionality, design and scope may still change This feature is in...
January 18th, 2024 913 views 0 likes