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Use Case - Creating Nimbus Outbound Calls from a List of Scheduled Tasks

In this use case, you will learn how to do outbound call campaigns and run outbound calls on a scheduled basis.

Contact Center - Note that - while Outbound Service Call / Call On Behalf is already available as Enterprise level Nimbus Feature - flow-scheduled Outbound Tasks required the Contact Center license.

You require service owner rights to create the list and use the Nimbus Power Automate Connector and select your service within flows.
Your service must be configured for "Outbound Calls", enabled in Modalities Service Settings.

🔍 Note: Read about Outbound Service Call / Call On Behalf in the knowledge base.

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First, we need to create a list to manage the outbound calls. You can skip this if you already have a system that holds such tasks.

In our example we simple use Microsoft Lists. On your outbound service in Teams, add a tab and add a list. Define the list columns as follows:

Name - Type of the column:

Optionally, you can add a conditional formatting to the Status column with the following rules:

Add some test data to it.

✅ We are ready to read these values and generate outbound service calls.

🔍 If you are using Microsoft Lists, the flow is very quickly set up.

Overview of the flow

Description	Screenshot
Start with a Recurrence trigger. We want the flow to check the list every minute.
Add a Get items element of the SharePoint Connector to the flow and set the Site Address and List name to yours. Filter Query: Status eq false and Datetime lt '@{utcNow()}'
Now add a Schedule a new outbound call from the Nimbus Connector to the flow. Set the properties to Destination=items('Apply_to_each')?['Number'] Due Date Time (UTC)= items('Apply_to_each')?['Datetime'] Service UPN = Your outbound service call enabled service UPN Custom Context Parameters = Customer.DisplayName = items('Apply_to_each')?['Customer Name'] CallbackReason = items('Apply_to_each')?['Comments ']
Now we want to set the status to Yes in the list so that the entry is labelled as scheduled. Add a Update item element to the flow and set the fields accordingly.

✅ Enable your flow in Power Automate. You are ready to test it.

Add some entries to the list with a Datetime value in the near future and observe that calls get created in your Outbound service in Nimbus.

You can see such outbound tasks using the Supervisor dashboard and a "Service Outbound Tasks Tabular".