As Nimbus gets more features and complexity added, our Knowledge Base will expand alongside with "Use Cases" that cover various...
December 3rd, 2023 1583 views 0 likes
In this use case, we're going to showcase how you can create and manage External Tasks , including setting up your service...
December 4th, 2023 1550 views 0 likes
In this use case, we're going to tackle the following topics: Get a directly called agent's token by defining a Direct Call...
December 5th, 2023 1148 views 0 likes
This example shows how to create a call template to identify callers for direct calls and pop the HubSpot contact...
December 5th, 2023 1019 views 0 likes
In this use case, we're going to create an example workflow with the following learning goals: Learn basic rules on...
December 4th, 2023 1807 views 0 likes
In this use case, we're going to describe how you can set up Nimbus codes either for sales or call conclusion,...
December 4th, 2023 1391 views 0 likes
In this use case, we explain how you can provide additional call context to your Nimbus users, such as opening a...
December 4th, 2023 1658 views 0 likes
PRECONDITIONS You completed onboarding with Luware Nimbus. You have tenant admin rights in your tenant. You have a reporting user (a user...
December 4th, 2023 3020 views 0 likes
In this use case we build a workflow in which we work with regular expressions to identify the incoming call...
December 4th, 2023 1235 views 0 likes
In this use case, we're going to tackle External Tasks in combination with Nimbus Assistant. The goal is to open My Sessions automatically,...
December 4th, 2023 1350 views 0 likes
This use case is an extension to Use Case - Creating a callback task for missed calls in Salesforce. When a call...
December 4th, 2023 1101 views 0 likes
The main goal is to showcase how Click to Call works in conjunction with Salesforce via the Contact view. PRECONDITIONS A Nimbus...
December 18th, 2023 1550 views 0 likes
Advanced Routing Enterprise Routing Workflows with the Voice Message workflow activity are only available for services with Advanced Routing or...
June 20th, 2024 492 views 0 likes
In this Use Case, we describe how to securely run Power Automate flows from anywhere. Whether it is a custom...
March 15th, 2024 1137 views 0 likes
In this use case, we describe briefly how to configure Copilot in Copilot Studio for integration with Nimbus. We describe...
October 29th, 2024 461 views 0 likes
In this use case, we want to use a shared calendar in Outlook 365. The supervisor creates calendar entries with...
October 22nd, 2024 238 views 0 likes
In this scenario we demonstrate how to create a dynamic announcement using the current Queue Position of a customer, to...
November 12th, 2024 566 views 0 likes
This Use Case demonstrates the capability of sending SMS to customers via an Adaptive Card presented to the Agent. To...
January 7th, 2025 54 views 0 likes
Contact centers want to be as performant as possible. When it comes to the Instant Messaging modality, there is a...
July 1st, 2024 1012 views 0 likes
This use case briefly shows how to set up email AI analysis via Power Automate. Before you start The Nimbus...
July 26th, 2024 829 views 0 likes
Two-factor authentication (2FA) enhances security by requiring users to provide two different authentication factors: a password and a PIN code...
December 18th, 2024 90 views 0 likes
