Determines which columns get shown in a tabular widget.

💡 To reorder, drag and drop the entries       
 

During Edit Mode you can do the following:

• Change the column width by dragging the handles between columns (shown on mouse-over)
• Change the default column sorting order by clicking on the header.

 🔍This column relates exclusively to Supervision widgets.

☝ Attention: Your previous data source selection is removed when switching between options below. If you need to filter with different sources (e.g. specific users and Organization Units), create two separate widgets instead.

Select a type of data source with the following options:

• Services - (for "Service" type widgets). Shows all services based on your roles and memberships. Also see → User Administration > Services tab.
• Users - (for "User" type widgets). Shows all users based on your roles and which are part of your services. Also see → Service Administration > Users tab.

Organization Units - ✅ SUPERVISOR Role: You require a Service / User Supervisor role granted for the corresponding Organization Unit to see entries.  Also see → User Administration > Roles tab.

Service Type "Supervisor" Role applied	"Service" Type widget OU selection

 

Note: Properties below are unique to the "Current Date and Time" widget:

• Allows to select a clock type: Digital or Analog design
• Allows to show and set a time zone (UTC offset)
• Allows to show current date and set a format
• Allows to show current time as digits (e.g. in addition to analog format or if only a date should be shown) and set the time format.
• Allows custom content, can be formatted with markdown. See → Content

Limit the list of scheduled Outbound Call tasks that only match the due date criteria.

🔍 Outbound tasks are created and manipulated via Flow Actions of the Microsoft Power Automate Connector.

Filters narrow down entries in widgets. 

Based on the widget type the following filters are available:

• Busy Hours (Heatmap Widget) - Hides columns without data, showing only data points with recorded values, down to a minimum of 5h on a day.
• Duty Profiles¹ → Shows the duty profile of users.
• Duty States² (Duty, Off Duty).
• Level (of Distribution) in the current service queue. 🔍 See Distribution Policies.
• Modality³ (communication channel) used for the task.
• MS Teams Presence Activity⁴ (Out of Office, Busy in a Call, etc.).
• MS Teams Presence State⁴ (Available, Busy, Away, DND, BRB, Offline).
• Nimbus Service Task States⁵ (In IVR, In Queue, In IVR After Queue, Connected, Parked, On Hold, Transferring, Ringing, Dialing Out).
• Tasks (All, Handled, Not Handled)⁶ 
• Type (of operator >, >=, <, <=). Used in conjunction to filter e.g. user lists by a certain time in state (e.g. ACW or RONA).

🔍 References:

¹ Learn more about this by visiting Responsibility Profiles and Skills and Responsibilities.

² Also see "Duty Profile" column in any “User-” type widgets in the Dashboard.

³ Learn more by reading about Supported Modalities.

⁴ Refer to the Microsoft documentation to learn more about the different Presence States and Activities in MS Teams.

⁵ Also see → "States" entry in this table.

For more clarity you can apply → Thresholds with → Color values to your filters 

⁶ Also see → Nimbus KPI Calculations for details on how the (not) handled tasks are calculated.

💡Good to know: In addition to filters you can apply → Thresholds to highlight when certain criteria are met.

Determines grid tiles used by this widget.

💡 Note that …

• … widgets may snap to certain min / max grid sizes depending on widget type, e.g. to allow a minimum of content being shown.
• … you can also adjust the widget height via the handles on their bottom-right,
   

For tabular widgets, amount of entries to show before pagination should occur. 

For bar chart widgets, shows the bars in either horizontal (x-axis) or vertical (y-axis) direction.

Various Key Performance Indicators (KPI), also used within "Live" Reporting for each service.

• In queue, TASK(S)
• Connected, TASK(S)
• Active, MEMBER(S)
• Available, MEMBER(S)
• Not Available, MEMBER(S)
• Longest waiting task, (hh:)mm:ss 

"Historical" / based on →  TimeFrame

• Acceptance SLA, % 
• Accepted by User in SLA, TASK(S)
• Accepted by User, TASK(S)
• Handled, TASK(S)
• Handled rate, %
• Hangup SLA, %
• Hangup before accept, TASK(S)
• Hangup by Workflow, TASK(S)
• Hangup in IVR, TASK(S)
• Hangup in IVR after Queue, TASK(S)
• Hangup in queue in SLA, TASK(S)
• Hangup in queue, TASK(S)
• In Queue, TASK(S)
• Inbound Reachability, %
• Longest waiting task, (hh:)mm:ss
• Not handled, TASK(S)
• Outbound Reachability, %
• Queued, TASK(S)
• Total, TASK(S)
• Transferred by User, TASK(S)
• Transferred by Workflow, TASK(S)
• Voice message, TASK(S)
• Ø Connected time, (hh:)mm:ss
• Ø IVR time, (hh:)mm:ss
• Ø Queue time, (hh:)mm:ss

Allows to hide or show a KPI legend on any side of the widget.

Options: Hidden, Right, Bottom, Left, Top

💡 When "Hidden" is selected, the legend can be accessed via mouseover on an info-icon in the widget corner.  

Shows the level of call (task) escalation in a service queue. A user's individual Duty State (and associated Responsibility Profile ) determines at which level they are considered for calls. Skills and Responsibilities are defined for each user. Only users matching the criteria are selected for calls. 

→ See Filters .

🔍 Level escalation is defined in a Distribution Policy and applied in the Distribution Service Settings of the respective Contact Center Service. 

💡 This widget property can be combined with a → Trend indicator, or used standalone.

• Toggle (on/off). When enabled, displays a a look back chart.
  • Based on selected lookback options: 30, 14, 7 or 5 days
  • Default: 5d
• When the "Look Back Chart" is enabled you can can also show/hide a value axis

Shows the MS Teams Presence Activity (Out of Office, Busy in a Call, etc.) if extended presence tracking is enabled for the tenant.

→ See widget Filters.

Narrows down Users the MS Teams Presence Status (Available, Away, BRB, Busy, DND, Offline, Unknown).

→ See widget Filters.

Optional KPI to show on the left Y-Axis. Can either be:

• Tasks
• Time
• Percentage

Up to 4 Metrics of the same type can be shown (stacked).

🔍 Also see → “KPI” entry in this table for details on each available metric.

Column showing the 🔎 Task Priority of incoming calls. Tasks are distributed in a Round-Robin method.

Limit the list of Outbound Call / Call On Behalf tasks that only match the remaining retries criteria. 

💡 A retry is one attempt to distribute an outbound call to a user. If the Nimbus user (Agent) does not respond in time, this number is incremented up until a specified maximum.

🔍 Tasks retries are specified and manipulated via Flow Actions of the Microsoft Power Automate Connector.

Optional KPI to show on the right Y-Axis. Can either be:

• Tasks
• Time
• Percentage

Up to 4 Metrics of the same type can be shown (stacked).

🔍 Also see → KPI for details on each Metric.

Determines the status of a task, as it used in other Nimbus UIs:

• Live Nimbus Service Tasks can have the following states: 
  • In IVR, In Queue, In IVR After Queue, Connected, Parked, On Hold, Transferring, Ringing, Dialing Out
• Outbound Service Calls are filtered by states:
  • Scheduled¹ - while scheduled it can be deleted or properties changed.
  • In Progress - while in this state, changes or deletion of the task properties are not possible
• External Tasks¹ are filtered by states:
  • In IVR, In IVR After Queue, In Queue, Connected

¹🔍External / Outbound Tasks are created and manipulated via Flow Actions of the Nimbus Power Automate Connector.

Status indicator for when Supervision → Controls were used.

🔍 This column relates exclusively to Supervision widgets. Refer to Dashboard Supervision for details.

Applies an event threshold that reacts to a specified KPI (or column in tabular widgets).

The threshold criteria are as follows:

Rules	Rule matching happens from top to bottom upon first "match" the threshold evaluation is aborted. The order can be changed with the drag & drop handles located on the left of already defined threshold list entries.
Values	Values depend on the → KPI selected for the threshold (e.g. number of tasks members, or percentage of handled calls). Non-numerical entries (e.g. User Presence State) can also be affected, e.g. when a presence state exceeds a certain "Time in State" threshold. Here is an example: ☝ Note that changing your → KPI metric type (e.g. from percentage to flat numbers) deletes the defined thresholds.
Display Format	The display format is picked based the chosen KPI %: default to "100%" tasks/users: defaults to "0" hh:mm:ss: defaults to "00:00:00" with timepicker
Sound	Plays a sound when the threshold criteria is met coming from either below or above the designated value. INC Audio playback limitation ☝ General limitation for audio playback: Chrome (and other modern browsers) prevent Autoplay of audio, and only allow media playback if: The media is muted, or … The user has interacted with the domain (click, tap, etc.) 🤔How does this affect Nimbus? Any kind of audio signalization (threshold warnings, toasts, notifications) will not play audio on a newly (re)loaded tab that has not been interacted with. For example, when first-time loading a Personal Dashboards or Non-Personal Dashboards – or force-refreshing any Nimbus UI with CTRL+F5 – you need to click on it at least once for audio to play back.

Used to specify an embedded website.

 The URL must start with https://

Insecure websites are not allowed.

💡 This widget can be combined with a → Look Back Chart, or used standalone.

• Toggle (on/off). When enabled, displays a Trend Indicator if available for the selected KPI. A trend is calculated as follows:
  • Based on selected lookback options: 30, 14, 7 or 5 days
  • Default: 30d
• When the Trend Indicator is enabled you can can also configure if "Upward trend is"
  • Positive (Green), Negative (Red), Inconclusive (Blue)
  • Default: Positive

Determines what type of User States the widget should display.

• User Presence State: Displays the MS Teams Presence Status (Available, Away, BRB, Busy, DND, Offline, Unknown)
• User Duty State: Displays the Duty States of the user (On Duty: Available, On Duty: Not Available, Off Duty)
• User Duty Profile: Displays the current Duty Profiles selected by Users (Duty, Off Duty)

💡 Note that after selection additional filters to narrow down the states become available.

Allows to filter entries by inequality operators " >, >=, <, =<" for: 

• Time spent in ACW (After Call Work).
• Time spent in Extended ACW.
• Time spent in RONA state.

All times are specified in hh:mm:ss

🔍 Note that RONA and ACW values can be adjusted via Distribution Service Settings for each Service.

Determines grid tiles used by this widget.

💡 widgets may snap back to certain min / max grid sizes depending on widget type, e.g. to allow a minimum of content being shown.

💡 While in "Edit mode" you can also adjust the widget width via the handles on the widget's bottom-right corner.